In order to send and receive information completely safely, secure passwords are essential. Your administrator may insist upon creating the strongest and unhackable password to log in to Quatrix account in such a way keeping the network safe.

One of our future releases will introduce the password policy feature that will enable admins or owners to set specific rules that enforce colleagues and connections to only create strong passwords: e.g. length, letter combinations, characters and numbers, password expiry dates.  

You can add an extra layer of security to your Quatrix account by turning on two-factor authentication (2FA). This requires you to have access to your phone when you log in. This means even if your password is compromised or stolen, only you can log in to your account. 

Here’s how it works:

  • Every time you log in to Quatrix, you’ll be asked to enter a verification code along with your password.
  • You’ll receive a verification code from an authentication app on your mobile phone.
  • Enter the code in Quatrix and you’re done — you’ll be logged in to Quatrix, but with added peace of mind.

Enabling 2FA

  1. Log in to your Quatrix account.
  2. Click on your name initials at the top right, then go to Manage Profile and open Security sub-tab.
  3. Click on the Activate button and follow instructions to set up 2FA.

 As soon as 2 FA is activated you will see the notification at the top right of your Quatrix account.  

You can set up 2FA on multiple devices at the same time scanning the same (!) QR code

Time based one-time password (TOTP) is supported by the SFTP protocol and clients such as WinSCP and Filezilla. However it's not widely used as SFTP already offers two authentication factors:

1) login/password;

2) SSH key.

TOTP can be enabled on request.

Disabling 2FA

If you lost your 2FA enabled device, you can ask your administrator to turn off 2FA so that you can log in and reset it. 

You can switch accounts on unsuccessful 2FA code entry, if there are more than one.